RETURN & EXCHANGE POLICY – NAM HAI CAFE

Nam Hai Cafe is committed to delivering high-quality products and services. This Return & Exchange Policy is established to protect customer rights and ensure transparency throughout the purchasing and usage process.

Conditions for Returns and Exchanges

Customers are eligible for a return or exchange in the following cases:

  • Products have technical defects caused by the manufacturer

  • Products are damaged during transportation

  • Products delivered are incorrect in type, model, or quantity compared to the order

  • Products remain unused, intact, and in original packaging, with full labels and accessories (if any)

For special products such as opened coffee packages, consumable items, or customized orders, return and exchange terms will be applied based on specific agreements.

Return & Exchange Timeframe

Requests for returns or exchanges must be made within 03 – 07 days from the date of receipt, depending on the product type. After this period, Nam Hai Cafe reserves the right to decline return or exchange requests unless otherwise agreed.

Return & Exchange Procedure

To request a return or exchange, customers should follow these steps:

  1. Contact Nam Hai Cafe’s customer service team to report the product issue

  2. Provide order details along with photos or videos as proof of the issue (if applicable)

  3. Send the product to the address provided by Nam Hai Cafe

  4. Nam Hai Cafe will inspect and confirm the product condition before processing the return or exchange

Forms of Exchange and Refund

  • Eligible products will be exchanged for a new or equivalent product

  • If a replacement product is unavailable, customers may choose a refund or exchange for another product

  • Refunds will be processed within 05 – 10 business days, depending on the original payment method

Return & Exchange Shipping Costs

  • Nam Hai Cafe will cover shipping costs for returns or exchanges caused by manufacturer defects or errors from Nam Hai Cafe

  • Customers are responsible for shipping costs for returns or exchanges due to personal preference or reasons not attributable to Nam Hai Cafe

Cases Where Returns and Exchanges Are Not Applicable

Returns and exchanges are not applicable in the following cases:

  • Products have been used or are no longer in original condition

  • Damage caused by customer misuse or improper handling

  • Promotional or discounted products (unless otherwise agreed)

  • Requests made outside the specified return period

Policy Amendments

Nam Hai Cafe reserves the right to modify or update this Return & Exchange Policy in accordance with business operations and applicable laws. Any changes will be publicly announced on our official website.

By continuing to purchase products from Nam Hai Cafe, customers acknowledge that they have read, understood, and agreed to this Return & Exchange Policy. We strive to provide a transparent, professional, and trustworthy shopping experience for all customers.