PRIVACY POLICY – NAM HAI CAFE

Nam Hai Cafe is committed to respecting and protecting our customers’ privacy when they visit our website, use our services, or purchase our products. This Privacy Policy is designed to help customers understand how Nam Hai Cafe collects, uses, stores, and safeguards personal information, ensuring peace of mind and the best possible experience.

1. Information We Collect

When customers interact with Nam Hai Cafe, we may collect certain necessary personal information, including full name, phone number, email address, delivery address, business information (if applicable), and other details required for consultation, order processing, customer care, or technical support. In addition, we may collect non-identifiable information such as IP addresses, browser types, and access times to improve service quality.

2. Purpose of Information Use

Personal information collected by Nam Hai Cafe is used for the following purposes:

  • Providing product, service, and coffee solution consultations

  • Processing orders, deliveries, and invoicing

  • Customer care, warranty, maintenance, and after-sales support

  • Sending promotional offers, updates, or notifications (with customer consent)

  • Improving website performance, products, and service quality

3. Commitment to Information Security

Nam Hai Cafe commits not to sell, exchange, or share customers’ personal information with any third party, except with customer consent or as required by competent legal authorities. We apply appropriate technical and managerial measures to protect data against unauthorized access, loss, or disclosure.

4. Data Retention Period

Customers’ personal information is stored in Nam Hai Cafe’s system throughout the cooperation period or until a customer requests deletion, except where otherwise required by law.

5. Customer Rights

Customers have the right to request access to, correction of, or deletion of their personal information at any time. All requests related to personal data may be submitted directly to Nam Hai Cafe for prompt and accurate assistance.

6. Policy Updates

Nam Hai Cafe may update this Privacy Policy from time to time to reflect changes in business operations and legal regulations. Any updates will be publicly announced on our website.

By continuing to use Nam Hai Cafe’s services, customers acknowledge that they have read, understood, and agreed to this Privacy Policy. We continuously strive to protect personal information and maintain absolute trust with our customers.