SHIPPING POLICY – NAM HAI CAFE

Nam Hai Cafe strives to provide fast, safe, and convenient delivery services to ensure that products reach customers in the best possible condition. This Shipping Policy helps customers clearly understand the delivery process, timelines, and shipping costs when shopping with Nam Hai Cafe.

Delivery Coverage

Nam Hai Cafe offers nationwide delivery through reputable logistics partners or our in-house delivery team. For export orders or special delivery requirements, the delivery scope and method will be agreed upon separately by both parties.

Delivery Time

Delivery time is calculated from the moment the order is successfully confirmed and depends on the delivery location:

  • Urban areas: 1 – 3 business days

  • Suburban areas and provinces: 3 – 7 business days

  • Large-volume orders, machinery, equipment, or coffee shop setup services: delivery time will be specifically notified according to each contract

In force majeure situations such as extreme weather, natural disasters, epidemics, or issues caused by shipping partners, delivery time may be adjusted. Nam Hai Cafe will proactively inform customers of any changes.

Shipping Fees

Shipping costs are calculated based on the delivery location, weight, size of the order, and shipping method. The exact fee will be clearly communicated and confirmed with customers before shipment. Certain promotional programs may include free shipping under specific conditions.

Order Receiving and Inspection

Upon receiving the goods, customers are advised to carefully inspect the product condition, quantity, and specifications before signing for receipt. If any damage, deformation, or discrepancies are found, customers should immediately notify the delivery staff or contact Nam Hai Cafe for prompt support.

Responsibility During Transportation

Nam Hai Cafe is responsible for any risks arising during transportation until the goods are successfully delivered to the customer. In cases involving shipping partner errors, we will coordinate resolution to protect customer rights.

Policy Amendments

Nam Hai Cafe reserves the right to modify or update this Shipping Policy in line with business operations and applicable legal regulations. Any updates will be publicly announced on our official website.

By continuing to purchase from Nam Hai Cafe, customers acknowledge that they have read, understood, and agreed to this Shipping Policy. We are committed to delivering a professional, transparent, and reliable shipping experience for all customers.