PAYMENT POLICY – NAM HAI CAFE

Nam Hai Cafe has established this Payment Policy to ensure transparency, convenience, and security for customers when purchasing products or using our services. Customers are encouraged to carefully review the following policy to fully understand their rights and obligations when conducting transactions with Nam Hai Cafe.

Payment Methods

Nam Hai Cafe currently supports various flexible payment methods to meet different customer needs, including:

  • Cash payment upon delivery or at our showroom/office

  • Bank transfer to the account information provided by Nam Hai Cafe

  • Contract-based payment for corporate customers, agents, and long-term partners

Accurate payment account details will be provided by Nam Hai Cafe staff during the ordering or contract-signing process.

Payment Timing

Payment timing depends on the type of product, service, and specific agreement:

  • For retail orders: payment is made before delivery or upon receipt of goods

  • For large orders, machinery, equipment, or coffee shop setup services: a deposit may be required, with the remaining balance paid after completion and handover

  • For long-term contracts: payment deadlines are carried out in accordance with the agreed contractual terms

Payment Confirmation

After completing payment, customers are advised to retain invoices, receipts, or bank transfer records for reference when necessary. For bank transfers, Nam Hai Cafe will confirm the order once the payment has been successfully received.

Payment Security and Safety

Nam Hai Cafe is committed to safeguarding customers’ payment information. We do not store bank account details or sensitive payment data beyond what is necessary for transaction verification. All payment activities are closely monitored to ensure security and transparency.

Refunds and Payment Adjustments

In cases of payment errors, incorrect transfers, or order cancellations in accordance with applicable regulations, Nam Hai Cafe will assist with refunds or transaction adjustments as promptly as possible. Refund processing time may vary depending on the original payment method and bank regulations.

Changes to the Payment Policy

Nam Hai Cafe reserves the right to amend or update this Payment Policy to align with business operations and legal requirements. Any changes will be publicly announced on our official website.

By continuing to conduct transactions with Nam Hai Cafe, customers acknowledge that they have read, understood, and agreed to this Payment Policy. We strive to deliver a professional, transparent, and reliable purchasing experience for all customers.